Thank you for choosing ChillScoot! This Shipping Policy explains how we handle the delivery of vehicles purchased through our website or showrooms.

Order Processing

  • Processing Time: Orders are processed within 1–3 business days after payment is confirmed.
  • Order Confirmation: You’ll receive an order confirmation email with invoice and estimated shipping timeline.
  • Custom Orders: For personalized models, processing may take up to 7 business days.

Shipping Methods & Delivery Times

We ship using trusted carriers to ensure fast and secure delivery.

Shipping Options:

  • Standard Shipping: 5–10 business days – Free
  • Express Shipping: 2–5 business days – Calculated at checkout
  • International Shipping: 7–21 business days – Calculated at checkout
    Note: Delivery times may vary based on location, customs, and local conditions.

Vehicle Delivery & Handling

  • Inspection: All vehicles are fully inspected and tested before dispatch.
  • Packaging: Vehicles are securely packaged to prevent damage during transport.
  • Tracking: A tracking number is emailed once your order is shipped.

International Shipping

We offer international shipping to select countries. Customs duties, taxes, and fees are the customer’s responsibility and vary by country. Please check with your local customs office before ordering.

Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses (APO/FPO).
  • Deliveries are available only to eligible addresses listed during checkout.

Damaged or Lost Shipments

If your order arrives damaged or doesn’t arrive:

  1. Contact us within 48 hours of delivery.
  2. Provide detailed photos and order information.
  3. We’ll guide you through the replacement or claim process.

Vehicle Showroom Locations

You can also visit our showrooms for direct purchases or order pickups:

  • USA: 323 S Franklin St, Juneau, Alaska, United States
  • UK: 12 Boscombe Rd, Folkestone, Kent, United Kingdom
  • Australia: 559 Hume Hwy, Sydney, New South Wales, Australia

Contact Us

Need help or have shipping questions? Reach out to our support team: